The reason most clinics stay
It is rarely that the current system is good. It is that twenty years of records are inside it, nobody knows what would survive the move, and the practice cannot be shut for a week to find out.
So the first thing to do is not to sell you anything. It is to run your own export through the importer and show you what happens.
A dry run, against your data, before you decide
You export from your current system
Clients, animals, history, whatever it will give you. Every practice system exports something, even the ones that make it awkward.
We run it without committing it
The importer reads the file and reports what it found, row by row. Nothing is written. You can run it as many times as you like.
You read the errors
Which rows would not load and why, in the terms of your own file rather than a stack trace. Duplicate clients found. Animals with no owner. Dates that are not dates.
The counts have to agree
How many clients went in against how many the file held, and the same for animals and history. If the numbers do not reconcile, that is the conversation, and it is better to have it now.
You can take it all back out
A full export of everything belonging to your practice is available at any time. Clients, animals, records, invoices, payments, documents, with checksums so you can prove the file is intact.
This is not a feature so much as a position. Software that is hard to leave is usually hard to leave for a reason, and the reason is rarely to do with how good it is. Your records are yours.
What the first weeks actually look like
Nobody moves a practice over a weekend and nobody should promise it. What is realistic is that the dry run happens before you commit to anything, the real import happens when you say so, and the old system stays available to read while everyone finds their feet.
Vetmira has no customers yet. That means the first practices get their migration done with them rather than handed to them, and it means we will tell you where the rough edges are instead of discovering them together later.